Janji33 Privacy Policy – Protecting Your Data Is Our Priority

This Privacy Policy describes the personal data collection, use, disclosure and protection practices of janji33 ("Platform", "We") in connection with your use of the janji33.best website and all related services. By registering for or using the janji33 platform, you agree to the practices described in this Privacy Policy. This Policy should be read together with Terms & Conditions which form part of the agreement between you and janji33.

1. Introduction & Scope of Privacy Policy

This Privacy Policy applies to all personal information collected by janji33 through:

• The account registration and verification process;
• Use of any service or feature on the janji33 platform;
• Financial transactions including deposits and withdrawals;
• Interactions with the janji33 customer support team;
• Participation in promotions, competitions, or loyalty programmes;
• Use of the janji33.best website via a web browser or mobile application.

2. Personal Data We Collect

Janji33 collects various types of personal data depending on how you interact with our platform. The categories of data collected are as follows:

Janji33 does not collect sensitive data such as medical information, political views or religious beliefs unless required by law. We collect only the data necessary for the stated purposes – no excessive data collection.

3. How We Use Your Personal Data

Personal data collected by janji33 is used for the following purposes:

• Account Management: Opening, verifying and maintaining your account with janji33;
• Service Provision: Allowing you to access and use all games and platform features including slots, live casino, Sports Betting and e-sports;
• Transaction Processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay, as well as withdrawal of winnings;
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access;
• Legal Compliance: Fulfilling legal obligations including KYC requirements, financial reporting, and regulatory compliance;
• Customer Support: Responding to enquiries, resolving issues and providing technical assistance;
• Responsible Gaming: Monitoring gaming patterns to identify players who may need support;
• Direct Marketing: Sending you relevant janji33 promotional information and offers – subject to your consent, which may be withdrawn at any time;
• Platform Improvements: Analysing usage data to improve the performance, usability and overall experience of janji33.

4. Legal Basis for Data Processing

Janji33 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contractual Performance: Processing required to provide janji33 services to you in accordance with the Terms & Conditions you agreed to;
• Legal Obligations: Processing required under Malaysian law, including KYC requirements and financial reporting;
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention, and service improvement – subject to your fundamental interests and rights;
• Consent: Processing for direct marketing purposes, which requires your explicit consent and may be withdrawn at any time.

5. Data Sharing with Third Parties

Janji33 does not sell your personal data. However, we may share data with certain parties in the following circumstances:

• Service Providers: Licensed game providers (Pragmatic Play, PG Soft, NetEnt, etc.), payment processors (DuitNow, FPX, Touch 'n Go, etc.) and IT service providers that assist us in operating the platform. All these providers are bound by strict data protection agreements;
• Authorities: Government agencies, law enforcement bodies, or courts where required by applicable Malaysian law;
• Identity Verification Providers: Companies providing KYC and document verification services to ensure compliance with legal requirements;
• Audit & Compliance: Independent auditors and certification bodies audit the janji33 platform to ensure compliance with industry standards;
• With Your Consent: In other situations where data sharing is required, we will obtain your explicit consent beforehand.

6. Data Security

Janji33 implements a range of technical and organisational measures to protect your personal data against unauthorised access, use, disclosure, modification, or destruction:

• Encryption in Transit: All data transmitted between your device and janji33's servers is encrypted using 256-bit TLS/SSL;
• Storage Encryption: Sensitive data such as payment details and identity information is stored in encrypted form in our databases;
• Access Controls: Internal access to player data is restricted on a need-to-know basis, with multi-factor authentication required for all staff;
• Continuous Monitoring: A 24/7 security monitoring system to detect and respond to any threats or anomalies in real time;
• Security Audit: Regular security audits by independent parties to identify and address any vulnerabilities;
• Staff Training: All janji33 staff receive regular data protection and information security training.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of a data security incident involving your information, janji33 will notify you and the relevant authorities within the timeframe required by applicable law.

7. Data Retention Period

Janji33 retains your personal data only for as long as necessary for the stated purposes or as required under applicable Malaysian law:

• Active Account Data: Retained for as long as your account is active and for a minimum of 7 years after account closure for legal compliance purposes;
• Financial Transaction Records: Retained for 7 years in accordance with Malaysian financial reporting requirements;
• Support Communication Data: Retained for 3 years for reference and dispute resolution purposes;
• Cookie & Analytics Data: Session data typically expires when the session ends; analytics cookies are retained for 13 months;
• Marketing Data: Retained until you withdraw consent or request deletion, plus a 30-day processing period.

Once the retention period has expired and there is no legal requirement to continue storing the data, janji33 will securely delete or anonymise the relevant data in accordance with established procedures.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by janji33:

• Right of Access: Requesting a copy of the personal data we hold about you;
• Right to Rectification: Request the correction of inaccurate or incomplete data;
• Right to Erasure: Request deletion of your data in certain circumstances – subject to legal retention obligations;
• Right to Restrict Processing: Requesting that we restrict the processing of your data in certain circumstances;
• Data Portability Rights: Receiving your data in a machine-readable format for transfer to another provider;
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing;
• Right to Withdraw Consent: Withdraw your consent for consent-based processing at any time.

Janji33 reserves the right to verify your identity before processing any data rights request, in order to protect your privacy from unauthorised parties. If you are dissatisfied with how we have handled your request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

9. Cookies & Tracking Technologies

Janji33 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality;
• Performance Cookies: Collecting information on how you use janji33 to help us improve performance and usability;
• Functional Cookies: Remembering your preferences and settings to provide a more personalised experience;
• Analytics Cookies: Helping us understand platform usage patterns in aggregate, without identifying individual users.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality or your experience on the janji33 platform. For more information on how to manage cookies, refer to the help documentation of your browser.

10. Cross-Border Data Transfers

In operating the janji33 platform, your personal data may be stored or processed on servers located outside Malaysia – primarily for backup storage, game processing, and third-party services that we use.

Janji33 ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Ensuring that data recipients maintain data protection standards equivalent to or higher than those in Malaysia;
• Applying contractual agreements that mandate adequate data protection;
• Applying encryption to data transferred across borders.

11. Children's Privacy

Janji33's services are not directed at individuals under the age of 18 and we do not knowingly collect personal data from children. Should we discover that personal data belonging to an individual under 18 has been collected, the account in question will be closed immediately and the data deleted as soon as possible.

If you become aware that a minor has registered an account on janji33, please contact us immediately at support@janji33.best so we can take the appropriate action. janji33 employs an age verification system to minimise the risk of underage registration.

12. Amendments to This Privacy Policy

Janji33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons. When this Privacy Policy is updated:

• The "Last updated" date at the top of this document will be revised;
• Players with active accounts will be notified via email or in-platform notification of any material changes;
• Your continued use of the janji33 platform after any amendment takes effect will be considered acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way janji33 handles your personal data, please contact us via:

• Email: support@janji33.best (please use the email subject: "Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week, directly from the janji33 website
• Response time: Under 3 minutes for live chat; under 24 hours for email

Our Bahasa Malaysia-proficient janji33 team is ready to assist you with any privacy or data protection queries. We are committed to addressing every enquiry seriously and promptly – because your trust is the foundation of everything we do at janji33.